Shipping Policy

Shipping Policy

We aim to provide you with a seamless and transparent shipping experience. Please review the information below before placing your order.

1. Shipping Options & Processing Time

• United States: Free shipping on all orders.

  Processing time: 1 business day.

• International Orders:

  • Free shipping on orders over $50 USD

  • $7.9 USD flat shipping fee for orders under $50 USD

    Processing time: 2 business days

2. Estimated Delivery Time

• United States: Approximately 3 business days

• International Orders: Approximately 7–10 business days

Delivery times may vary depending on the destination and shipping carrier.

3. Shipping Destinations

We currently ship to the following countries and regions:
• North America: United States, Canada
• Europe: United Kingdom, EU countries
• Asia-Pacific: Australia, New Zealand, Singapore, Japan, South Korea, Hong Kong, Taiwan
• Other international destinations (selected)

If you’re unsure whether we ship to your location, please email us at support@shantivale.com before placing an order.


4. Shipping Origin

All orders are shipped from our lab and fulfillment center located in Asia.


5. Tracking & Notifications
• You’ll receive a tracking number by email once your order ships
• Please allow 24–48 hours for tracking information to update
• Track your order here: https://shantivale.com/my-account/orders/


6. Important Notes

Please make sure your shipping address is valid and complete at checkout.

We are not responsible for:
• Delays caused by invalid or undeliverable addresses
• Shipping costs for returned packages due to incorrect or unclaimed addresses
• Lost or stolen packages marked as “Delivered” by the carrier
• Changing delivery addresses after shipment (for security reasons)


7. Customs & Duties
• EU orders: All taxes are included
• Non-EU international orders:
• Import duties, taxes, or customs fees may apply
• These charges vary by destination and are collected by the local carrier upon delivery
• We cannot estimate these fees in advance
• We recommend checking with your local customs office before ordering


If you have any questions, feel free to contact us at:
service@shantivale.com