Shipping Policy
Shipping Policy
We aim to provide you with a seamless and transparent shipping experience. Please review the information below before placing your order.
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1. Shipping Options & Processing Time & Shipping Method
• Free Standard Shipping on all orders over $50 USD
• Orders under $50 USD: Flat shipping fee of $9.99 USD
• Express Shipping available at checkout for an additional cost
• Processing Time:
• Standard orders: 2–4 business days
• High prescription lenses or sunglasses: 5–7 business days
• Pre-orders: Will be shipped when ready (availability dates shown on product pages)
Shipping Method:
United States: We usually ship from our U.S. warehouse via ground or air transportation.
Outside the United States: We ship products via air transportation.
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2. Shipping Time Estimates
• Express Shipping: 4–7 business days
• Standard Shipping: 10–15 business days
Delivery times vary depending on destination and shipping carrier.
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3. Shipping Destinations
We currently ship to the following countries and regions:
• North America: United States, Canada
• Europe: United Kingdom, EU countries
• Asia-Pacific: Australia, New Zealand, Singapore, Japan, South Korea, Hong Kong, Taiwan
• Other international destinations (selected)
If you’re unsure whether we ship to your location, please email us at support@shantivale.com before placing an order.
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4. Shipping Origin
All orders are shipped from our lab and fulfillment center located in Asia.
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5. Tracking & Notifications
• You’ll receive a tracking number by email once your order ships
• Please allow 24–48 hours for tracking information to update
• Track your order here: https://shantivale.com/my-account/orders/
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6. Important Notes
Please make sure your shipping address is valid and complete at checkout.
We are not responsible for:
• Delays caused by invalid or undeliverable addresses
• Shipping costs for returned packages due to incorrect or unclaimed addresses
• Lost or stolen packages marked as “Delivered” by the carrier
• Changing delivery addresses after shipment (for security reasons)
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7. Customs & Duties
• EU orders: All taxes are included
• Non-EU international orders:
• Import duties, taxes, or customs fees may apply
• These charges vary by destination and are collected by the local carrier upon delivery
• We cannot estimate these fees in advance
• We recommend checking with your local customs office before ordering
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If you have any questions, feel free to contact us at:
service@shantivale.com